The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. A single platform for customer and field service covers everything from case management through to work order completion.
Case Management – Take the service directly to the customer any time it cannot be managed through other channels. Gamification – Reward optimal behaviours with gamification to improve performance and increase productivity. Guidance – Provide context-sensitive guidance to help new users navigate the application and perform tasks specific to their role. Avoid Escalation – Speed resolution and avoid escalations by using collaboration tools to connect agents with peers and subject matter experts across internal and external teams. Improve Efficiency – Boost productivity with business processes and workflow, integrated knowledge, SLAs, agent scripting, entitlements and recommendations. 
Solve Cases Faster – Topical analysis and machine learning scenarios surface relevant knowledge articles and related cases to help agents solve cases faster and improve first-time resolution rates. Know the Next Best Step – A dynamic interface optimised to drive the next best action and contextually serve up tools, guidance and data to agents throughout the interaction, including information and assets from third-party applications. All this is delivered through a branded, personalized experience that offers simple navigation, multi-device support and guides the user to the right answer, or to agent supportĮmpower agents with a single, unified experience to deliver fast, amazing customer service from any device with cloud-based customer service and support software. A customizable online support portal that leverages an organized, searchable knowledgebase delivers consistent answers to service questions and product and service information. Self-service capabilities make it easy for customers to solve issues on their own within the helpdesk management system. A 360-degree customer view ensures that every agent understands customer history, preferences and the voice of the customer to deliver personalized engagement. Agents and customers have the information and tools they need regardless of device, making them informed, connected and effective with an end-to-end service desk solution wherever they work. Performance reporting helps businesses identify trends, explore what-if scenarios and forecast outcomesĭynamics 365 for Customer Service offers a unified service experience across self-service and assisted service channels. Customer insights tools in your service desk solution can provide important information about a customer to enable up/cross-sell and service improvement opportunities. 
Built-in intelligence and machine learning capabilities can provide real-time views of key service metrics through customizable and interactive dashboards.Ensure your knowledge is relevant by simply capturing and publishing across your content channels while measuring impact through rich analytics.Empower customers and employees with unified knowledge to provide a single source of truth.Easily connect the right person with the right knowledge at the right time to answer service needs.Key Customer Service Capabilities Knowledgebases
This unified helpdesk management service system offers agents in the organization the right tools and information to meet ever-evolving customer demands and work productively.ĭelivered as a SaaS in the cloud, the customer service business application can be deployed independently or integrated seamlessly into other Dynamics 365 applications. Microsoft Dynamics 365 for Customer Service helps companies deliver amazing experiences, and build trust, loyalty and insight.
AXIO Advanced Projects for Dynamics 365ĭynamics 365 for Customer Service Improves Each Step of the Service ExperienceĪs service organizations work to meet customers’ expectations, they are met with new and increasing challenges.
0 kommentar(er)
